The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We currently ship within 1-3 business days.
Yes. Please contact us within 2 weeks of delivery to start the return process. After we have made contact, we require that the item is returned to us within 30 days of delivery in original condition. Buyer is responsible for return shipping and refund will be minus initial shipping fees unless there is an error on our part.
No, we do not offer framing. However, once you purchase we would be more than happy to send you a link to a frame similar to the one in our listing.
Prints measuring 5"x7", 8"x10", and 11"x14" will ship in a plastic sleeve with a cardboard back and then placed in a cardboard mailer. Larger prints will be placed in a plastic sleeve and then shipped in a cardboard tube.
The stated processing time still applies to orders with Priority Shipping. Should you choose that option, your package will arrive from the USPS 2-3 days after leaving our facility. If you need your order to be expedited, please contact us with your request.
Yes, we can place up to 3 hearts on prints 8x10 or larger. Simply list the cities in the personalization field.